Terms of Service

1. Acceptance of Terms

By accessing or using MELLI's AI receptionist service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

MELLI provides an AI-powered phone receptionist service that:

• Answers incoming calls to your business
• Handles customer inquiries using natural language AI
• Books appointments and captures customer information
• Records and transcribes calls
• Integrates with your calendar and CRM systems

3. Account Registration

To use the Service, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update your account information
• Accept responsibility for all activities under your account

4. Subscription and Payment

Money Back Guarantee

• New users are eligible for a 14-day Money Back Guarantee.
• If you are unsatisfied, request a full refund within the first 14 days of your initial subscription.
• Refunds apply only to the base subscription fee (usage credits spent are non-refundable).
• To request a refund, contact billing@melli.ai.

Billing

• Subscriptions are billed monthly or annually
• All fees are in USD
• Payments are non-refundable except as required by law
• We may change prices with 30 days notice
• Failed payments may result in service suspension

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds for partial months.

5. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose
• Violate any laws or regulations
• Harass, threaten, or abuse others
• Impersonate another person or entity
• Transmit viruses or malicious code
• Attempt to gain unauthorized access to our systems
• Use the Service for telemarketing or spam
• Reverse engineer or copy our technology

6. Call Recording and Compliance

IMPORTANT: You are responsible for compliance with call recording laws in your jurisdiction.

• Some states/countries require consent for call recording
• You must configure appropriate disclosures
• MELLI provides tools but you ensure legal compliance
• You indemnify us for your recording compliance violations

7. Service Availability

We strive for 99% uptime but do not guarantee uninterrupted service. We are not liable for:

• Scheduled maintenance downtime
• Force majeure events
• Third-party service failures (phone carriers, AI providers)
• Internet connectivity issues

8. Intellectual Property

Our IP: MELLI, our logo, technology, and content are our property. You may not copy, modify, or distribute them without permission.

Your Content: You retain ownership of your call recordings and data. You grant us a license to process this data to provide the Service.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy of AI responses
• Compatibility with your systems

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MELLI IS NOT LIABLE FOR:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Data loss or corruption
• AI errors or incorrect responses
• Damages exceeding the fees paid in the last 12 months

11. Indemnification

You agree to indemnify and hold harmless MELLI from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Call recording compliance violations

12. Termination

We may suspend or terminate your account:

• For violation of these Terms
• For non-payment
• For fraudulent or illegal activity
• At our discretion with 30 days notice

Upon termination, you will lose access to your account and data. Export your data before termination.

13. Governing Law

These Terms are governed by the laws of [State/Country to be specified]. Disputes will be resolved in the courts of [Jurisdiction to be specified].

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance.