Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account
• Use our AI receptionist service
• Contact us for support
• Subscribe to our newsletter

Types of data collected: Name, email address, phone number, business name, call recordings, call transcriptions, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud

3. Call Recording and Transcription

Our AI receptionist service records and transcribes calls for quality assurance and service improvement. By using MELLI:

• All calls are recorded and stored securely
• Recordings are encrypted at rest and in transit
• You have full access to download or delete your recordings
• Recordings are retained for 90 days by default
• You can request permanent deletion at any time

4. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, call routing)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: With your explicit permission

5. Data Security

We use industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.3)
• Encryption at rest (AES-256)
• Regular security audits
• Secure data centers (SOC 2 Type II certified)
• Limited employee access to customer data

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@melli.ai

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our service
• Improve our website and services

You can control cookies through your browser settings.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.